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With the cost of the average data breach hitting nearly $4 million in lost profits and a damaged reputation, data recovery is big business. If your data gets breached or you get hacked, you want to get back to business as soon as possible. Without the best data recovery service in your corner, you’re liable to end up paying a lot of money and losing business.
Here are five things to look for when you’re seeking out the best data recovery service around.
Look For Experience
When you’re looking at a company to handle your data recovery needs, you need them to have the right kind of experience. If they only handle iPhone data recovery and you need data from your PC, they might not be a good match. If you’re dealing with enterprise servers and they’re running a mom and pop personal laptop business, you need to find someone else.
Experience matters when dealing with technology or your sensitive data. Don’t be afraid to ask specific questions about their experience or the kind of work that they do.
Experience also means if they take security seriously. When you’re dealing with data that’s personal, you want to know that your recovery service isn’t going to go rifling through your data. If you’re a corporate enterprise, your data could hold company secrets that could be used against you if you got out.
No matter what level of customer you are, you deserve to have good cybersecurity practices followed wherever you go. Ask about that when you ask about their experience.
Do They Make Guarantees?
Almost every company will make guarantees about what their services can offer. However, if the data recovery company you work with wants to get paid no matter what, you should be wary. No one should be able to take your money and leave you with nothing.
If they do make a guarantee, hold them to that agreement. If they say they’ll be able to recover all 150 GB of your data and they can only recover a portion, they should change the price they offer.
When a company promises delivery, they should be able to stand behind that.
Most data recovery companies will ask to take a look before they make any guarantees. Often they’ll make a quick assessment to see whether or not they can help you. If they can tell right away that your data is a lost cause, they’ll let you know.
Regardless, you should work with a company that stands behind their work and won’t charge you if they leave you emptyhanded.
Check Online Reviews
You need to look at online reviews before you work with any data recovery company. There should be at least a few dozen reviews telling you what kind of service you can expect before you put money down on the table.
Online reviews need to be taken with a grain of salt, but they should still be considered valuable. While they may be full of personal opinions and written by someone in a bad mood, they could hold serious value when you’re trying to learn about a company.
If a company gathers consistently negative reviews, you should be skeptical about working with them.
Look at their social media presence if they have one. Pay attention to how they treat both positive and negative reviews. If they respond to negative reviews with an attempt to reach out and solve problems, then they’re the right company to work with.
Are You Included in the Process?
You need to be a part of the process when you’re dealing with your most sensitive data. Rather than leaving you out of the process, any data recovery company with good customer service will try to include you. You need to know what’s going along during every step of the process, how you can help, and what approaches they’re taking.
If you’re not included in the data recovery process, it’s sure to cause you anxiety. No one goes to a data recovery company when they’re relaxed and without a care in the world. People send their devices to a data recovery company when there are some drastic measures needed to save data that might not be replaceable.
Data recovery is a difficult process and it’s important to know what’s happening to your data as the process unfolds. Including you in the process is a simple part of good customer service. While you might not be able to look over the shoulder of the people who are working on your data, you should be able to get regular updates.
Let Customer Service Tell You Everything
From the moment you reach out to a data recovery company, you should be assessing how good they are at communicating. A company that communicates openly, freely, and honestly will keep you in the loop no matter what.
If you call them on the phone, expect them to be friendly and personable. If they have to get back to you, they should get back promptly. If you’re thinking about calling them back, don’t.
The company that you want to work with is the one that is excited about your business, not the one that makes you chase them down.
Every element of their communication should make you feel important. If they’re making you a low priority, don’t expect they’ll take care with your data.
The Best Data Recovery Service Should Work on Your Schedule
One of the most important aspects of data recovery is timing. Whatever the best data recovery service you find quotes you on price, you should be able to get the work done fast. Getting your life or your business back on track is the most important aspect of data recovery.
If you’re struggling to find the right business to meet your needs, contact us today.